Streamline Your Practice With a Medical Answering Service

Streamlining the way you communicate with patients is one of the most important tasks in medical practice. Whether you’re a physician, surgeon, dentist or other medical professional, you want to be able to answer all of the questions patients have about your practice and your services. This may include questions about appointments, payment, or even prescriptions. Using a medical answering service to handle these calls can save your practice time and money.

When choosing a medical answering service, it’s important to understand the services you’ll receive and how they work. Many services offer a wide range of services, including message taking, appointment setting, triage, and more. They may even offer services like live video chat, IP relay for the hearing impaired, and even TTY. You can choose to have the messages delivered to your cell phone or email address.

Most medical answering services are available around the clock. This is important for medical facilities, which can be extremely busy. A medical answering service can reduce no-show rates and improve your reputation. In addition, it can ensure your patients receive the best care.

With a medical answering service, your calls are answered by a live Customer Service Professional. This person will greet patients in a way that is specified by your practice. They’ll also avoid putting answered calls on hold. This means you won’t have to worry about a long hold time and will be able to handle your calls effectively.

Using an answering service will also help streamline data between your offices. You can receive reports on calls that you receive from each individual patient. This can help you provide better care and streamline your operations. These reports can be viewed anytime you wish. In addition, you can use web-based applications to access them.

You may also wish to integrate your answering service with your billing software. This way, patients can be sent appointment reminders, which can eliminate no-shows. You can even integrate the service with your back-end systems to ensure that calls are sent to the right person. ThisĀ medical answering service can help you collect more money, which is important for a medical practice.

Some medical answering services even offer bilingual agents to serve English and Spanish callers. Having a bilingual receptionist can make the caller feel more at ease.

Many medical practices have multiple locations, and may wish to prioritize streamlining communication between offices. If this is the case, you can opt for a high volume service that offers unlimited call options. You can also opt for a pay-as-you-go program. This way, you won’t have to worry about getting a full-time receptionist.

You can also choose a medical answering service that uses advanced call center software. These systems can compare calls against a doctor’s protocol, and can even take messages in real time. This may sound like a fancy feat, but it can save you time and money. You’ll also have the peace of mind that your patients are getting the best care possible.